FAQ

Below is a list of frequently asked questions with answers taken from our experts and the community. You may also want to view our Support page for exploring more answers.

General

What are the current services available on the IDC Console?

Bare metal and Virtual Machine instances are available. See also Manage Instance.

Software

What if I'm unable to SSH into reserved instance?

• First, go to the IDC main console and select the key icon.

  • In the table, your existing SSH key data should appear below Name and Type columns. If no data appears, follow next section.

• Second, verify that you successfully uploaded your SSH key (public) to the IDC console.

  If in doubt, follow the instructions in SSH Keys. - Try uploading your local SSH Key to the IDC console again. - If no SSH keys exist, regenerate SSH keys.

• Third, if you've exhausted the above options, you may contact Support.

Billing

How is a customer billed if there are cloud credits and a credit card in the system?

The system will deplete the cloud credits first. Thereafter, the balance is charged to the credit card.

What happens to services consumed when the account is out of credit (Dunning/Account Deactivation)?

The instances will be shut down.