Support¶
Introduction¶
There are four levels of support for Intel® Tiber™ Developer Cloud customers. The table below lists the costs and features/benefits for each level of support.
Standard |
Premium |
Enterprise |
Enterprise ELA |
|
|---|---|---|---|---|
Support Type |
Community support included for all Intel® Tiber™ Developer Cloud customers |
Standard support, bundled for Intel® Tiber™ Developer Cloud Premimum customers |
Plus support |
Premium support |
Price |
Free |
Bundled in pay-as-you-go pricing |
$29.99/month |
Custom monthly support cost |
User Access |
Single user |
Single user |
Multiple users |
Multiple users |
Billing and Invoicing |
NA |
NA |
√ |
√ |
Access to Technical Support |
NA |
M-F standard business hours |
M-F standard business hours |
24*7 |
Support Ticketing Options |
Intel® Tiber™ Developer Cloud Community |
Web ticketing |
Phone, chat, web ticketing |
Phone, chat, web ticketing |
Case Severity and SLA |
NA |
Minimal business impact: within eight business hours |
Minimal business impact: within eight business hours, moderate business impact: within six hours, critical business impact: within four hours |
Minimal business impact, within eight business hours, moderate business impact: within four hours, critical business impact: within one hour |
Options to upgrade |
NA |
Options to purchase Plus support |
Options to purchase Premium support |